Missed call notifications are one of the most commonly used services in businesses and enterprises. A missed call service enables the company to respond to missed calls from customers quickly and efficiently. The service allows customers to contact the company simply by placing a missed call to the number provided by the company or marketing team. When you enable missed call alerts on your account, you will receive real-time notifications of missed calls through email and your mobile app. Consistent and trouble-free communication with your customers or clients is critical to the success of your business. Missed call service is the quickest way to get to the service you are looking for, so it becomes essential for businesses these days.
What is missed call service?
Missed call service is a cloud telephony solution that businesses use to promote products or services, conduct polls or surveys, verify customers, and do many other things. A phone number is promoted to customers through various channels such as websites, offline advertisements, social media, etc. Customers can then call the specified number to register for the product or service, volunteer, show support, provide feedback, or any other predetermined business or organizational need. The call is routed through an auto-dialer, connecting the intended audience with an automated IVR message, a live agent or a voice bot.
IVR:
IVR is an automated phone system technique that lets incoming callers access information through a voice response system of pre-recorded messages without talking with an agent and uses menu options through dial-up keypad selection or speech recognition to have their call routed to specific departments or specialists. To make campaigns more interactive, implement a smart IVR system as well as missed call solutions. This option enables you to greet each caller with a pleasant greeting to build stronger connections. To create instant interaction with your client, answer every customer call using the IVR’s multi-level menu.
Automated messages:
Scheduled text messages are known as automated text messages. They are pre-written messages automatically scheduled and delivered to a recipient at a predetermined date and time. They produce a more timely and personalized connection with your contacts. Push notifications and emails that are sent to users who enter segments are also called automated messages. They are frequently used for drip campaigns such as re-engaging inactive users or welcoming new users and events such as congratulating players on achieving a certain level. Integrate your social media missed call campaigns from themissed call service provider and send leads through automated messages.
Toll-free missed call numbers:
Missed call numbers are standard numbers or 10-digit virtual numbers that allow businesses to capture customer leads without being charged, similar to a toll-free number, and allow their customers to reach them for free simply by dialling a missed call. Missed call numbers are very popular for marketing campaigns where many calls are predicted in a short period. So look for this functionality and increase your customer base by allowing toll-free missed call numbers in your marketing campaigns.
Analytics dashboard:
Analytics dashboards have evolved over the years, with the interactive analytical dashboard being the most recent iteration. With the advent of data analytics, visualizing and interacting with data on a single screen has become a requirement for businesses. A good analytics dashboard must be capable of communicating the necessary information to the user in a timely and effective manner. Through end-to-end monitoring, you can gain valuable business insights by tracking call centre performance and caller trends.
Real-time updates:
Real-time updates raise the stakes by providing a continuous low-latency stream of relevant and current data from which administrators can quickly identify serious issues. Alerts can be routed more quickly to appropriate personnel or even to automated systems for mitigation. Organizations can reveal and predict trends and performance by tracking real-time updates data over time. Any calls received on the missed call number are updated in real-time, ensuring that no customer calls are missed. Thus, it is the best feature to look for.
Avail the missed call solution
This technology’s low cost and ease of use can work wonders for businesses of all sizes. It is a clever way to persuade customers to take action and interact with your brand more. So get the missed call solution from the best cloud communication service provider like Knowlarity to acquire excellent service for your business.
